Park to work with other contacts, from any media. To a parked chat, just click on it.
There are specific standard phrases shown to all participants in the chat as an invited participant enters or leaves the chat.
When the participant follows the link in a web browser, the participant is connected to the ongoing chat. End stops the conversation. To close the chat contact and clear for next, click on Close.
If you use ACE Knowledge, and have made necessary client settings, the chatting customer's question may give you the relevant answer to copy into hcat chat. For best overview, set your web browser to open new s in separate windows.
You can tell the difference between the different participants' chat entries, by their names and by the different colours of their texts, both during chat and afterwards in Interactions in ACE Interact. When a chat is ended, by the customer or by you, the chat's timer stops and you get status Wrap-up.
See The agent's view. If the chat is in video mode, the invited participant will automatically be offered to enter video. Park to work with other contacts, from any media. See Assistance - Enquire or transfer.
Chzt invited participant can only see the chat history from the point the participant ed the chat. To a parked chat, just click on it. Click to generate an invitation link.
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The link can be sent to the participant as an in ACE Interactopening an card within the chat. Telia ACE version chqt Assistance opens the card where you make enquiry calls and transfer contacts. The link can also be copied, and used e.